Freshdesk Ransomware Removal Guide

Do you know what Freshdesk Ransomware is?

Our cyber security experts have tested a program called Freshdesk Ransomware recently, and have concluded that it is highly malicious because it can encrypt your personal files and then offer you to buy a decryptor that does not come cheap. Its creators want to make easy money, and if your PC is not protected b an anti-malware program, then you can fall victim to this ransomware as well. Removing this program is highly recommended because paying the ransom is a risk as you may not receive the decryptor or it might not work. For more information, please read the rest of the article.

Truth be told, Freshdesk Ransomware is in no way a unique ransomware, it uses an AES encryption algorithm to encrypt your files and then demand that you pay a ransom for a decryption tool. The full list of encryptable files has not been made, but testing has shown that it is capable of encrypting most image, audio, and video files, as well as documents such as PDF and DOC. Basically, this program targets files that are likely to contain personal information for which you may be willing to pay a lot of money.

While encrypting your files, this program adds a ".www" to the end of each encrypted file that tells you that this file has been encrypted. Once the encryption is complete, Freshdesk Ransomware drops a ransom note named "restore_files.html." If you open this file, it will say that your files are encrypted, and you need to send 0.5 Bitcoins that are an approximate 1,200.00 USD. Furthermore, the ransom note says that you can send one encrypted file to the developers and receive decrypted as proof that the developers are serious about decrypting your files once you have paid. Nevertheless, you should consider whether paying the ransom is worth your files because often they are not.

Of course, it would be better if you did not have to deal with this ransomware in the first place, so let us take a look at how it is distributed. Our malware analysts say that it is likely that this ransomware’s developers have employed email spam to distribute Freshdesk Ransomware around the web. The developers have probably set up an email server to send bogus emails that may have been disguised as invoices receipts and so on. They attach the this ransomware's executable to the email and may disguise it as a document by adding a fake file extension such as .txt, .doc, docx, .pdf, before the .exe extension. If you are not careful, then this ransomware can infect your PC and encrypt your files immediately. It will not hibernate, and it will not give you any chances to avoid the encryption.

Without a doubt, Freshdesk Ransomware is a serious computer infection that can leave your files encrypted indefinitely. However, you should not go and pay the ransom immediately. You can wait for cyber security experts to develop a free decryption key which can take time. Also, there is no guarantee that the cyber criminals will send you the decryption tool once you have paid the ransom. Therefore, we believe that it would best if you removed this ransomware. You can delete it manually or get an anti-malware program such as our featured SpyHunter antimalware program to delete is for you.

Manual Removal Guide

  1. Press Windows+E keys and enter the following file paths in the address box.
  2. Hit Enter.
    • %USERPROFILE%\Downloads
    • %USERPROFILE%\Desktop
    • %TEMP%
  3. Locate the randomly-named executable.
  4. Right-click it and click Delete.

In non-techie terms:

Freshdesk Ransomware is a typical ransomware-type computer infection that is most likely distributed using bogus emails. If it has infected your PC, then it must have encrypted your files and asked to pay a ransom. You can risk paying it but there is no guarantee that you will get your files back. Therefore, you should consider removing it by one of the recommended methods outlined in the article.